You can report an adverse event through our online reporting form, by phone, or via email. The online form is the quickest way to provide us with all the necessary details about your experience. Our dedicated team will review every report to ensure appropriate measures are taken to address and mitigate any reported issues, in compliance with MoCRA regulations.

Please include as much detail as possible, such as the product name, the batch number (if available), a description of the adverse event, any medical treatment received, and your contact information if you’re comfortable providing it for follow-up. Photos or other documentation of the reaction can also be very helpful.

After you submit your report, our team will review the information provided. We may reach out to you for additional information or clarification. Your report will contribute to our ongoing safety monitoring and help us take appropriate action, which may include investigations, product adjustments, or communicating safety information to other users.

Yes, your privacy is of utmost importance to us. All reports are treated with confidentiality and processed in compliance with applicable data protection laws. Your information will only be used to process the adverse event report and, if you agree, to contact you for further information or updates.

Yes, if you suspect that a capillary cosmetic product may have caused an adverse reaction, we encourage you to report it. It’s important for our safety monitoring and assessment processes, even if the causality is not immediately clear. Your report can help us identify potential safety trends and take necessary precautions.

Our products undergo rigorous safety and efficacy testing before they reach the market. This includes dermatological testing, stability testing, and ensuring compliance with all regulatory requirements. We are committed to providing high-quality, safe products and continuously monitor product performance and safety post-market.

If you experience an adverse reaction, we recommend discontinuing use of the product immediately and consulting a healthcare professional for medical advice.

The information from adverse event reports is used to assess product safety, identify potential risks, and implement corrective actions when necessary. This can include reformulating products, updating usage instructions, or conducting safety communications. Your reports play a crucial role in our commitment to product safety and consumer health.

For more information or support, please contact our customer service team via email at geral@fdsbeauty.com or call us at +351 965 413 886. Our team is available to answer any questions and provide the assistance you need.

Discontinue use immediately and wash the area with water. If the reaction persists, consult a healthcare professional. Please report the reaction to us through our online form, email, or phone call, providing details such as the product used, symptoms, and any other products applied concurrently.

Our products are designed to suit a variety of hair and scalp types, including sensitive scalps, with ingredients like chamomile and calendula extracts known for their soothing properties. However, sensitivity varies, and we recommend patch testing before full application.

Yes, most of our products are safe for color-treated hair, especially those containing natural oils and extracts. However, products with high concentrations of detergents or specific chemicals might affect color longevity. Always check the product label for specific advisories.

Ingredient lists are available on product packaging. We recommend reviewing these lists and consulting with a healthcare professional if you have known allergies. If unsure, performing a patch test on a small skin area before using the product extensively is advisable.

Common signs include redness, itching, swelling, or other forms of irritation. If you experience any of these symptoms, discontinue use immediately. Severe reactions, though rare, may require prompt medical attention.

Our products are generally designed for adult use. For children, we recommend products specifically formulated for their delicate scalp and hair, unless otherwise indicated on the product label.

Results can vary based on hair type, condition, and the specific products used. Some products may offer immediate benefits, while others, like those for hair repair or growth, may require consistent use over several weeks to notice significant changes.

Our company is committed to ethical practices, including no animal testing on our cosmetic products. We adhere to strict standards to ensure our products are both safe and humane.